Terms and Conditions

1. Acceptance of Terms

By accessing or using the GuideLight Systems LLC ("GuideLight") website, services, or text messaging program, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. SMS/Text Messaging Program

Program Name

GuideLight Systems Messaging Program

Program Description

By texting DEMO or any other keyword to our phone number, you consent to receive text messages from GuideLight Systems LLC related to:

• Demo requests and scheduling
• Product information and updates
• Customer support and assistance
• Service notifications and alerts
• Appointment reminders

Message Frequency

Message frequency varies based on your interaction with our services. You may receive multiple messages per week or month depending on your inquiries, scheduled demos, and service usage.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan. Please contact your wireless provider for details on your specific plan and rates.

Opt-Out Instructions

You can opt out of receiving text messages at any time by replying STOP to any message from GuideLight Systems. You will receive a confirmation message acknowledging your opt-out request. After opting out, you will no longer receive text messages from us unless you re-subscribe.

Opting out of text messages does not affect your ability to use other GuideLight services or receive email communications (unless you separately opt out of those as well).

Help and Support

For help with the text messaging program, you can:

• Reply HELP to any message
• Email us at help@guidelightsystems.com
• Call us at (740) 729-1621

3. Use of Services

Eligibility

You must be at least 18 years of age and have the authority to enter into these Terms on behalf of your business to use our services.

Account Responsibility

If you create an account with GuideLight, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Transmit malware, viruses, or harmful code
• Misrepresent your identity or affiliation
• Use automated systems to access our services without permission

4. Messaging Through Meta Platforms

When you communicate with GuideLight-powered business accounts through WhatsApp, Facebook Messenger, or Instagram:

Service Availability

Message delivery is subject to Meta platform availability and policies. GuideLight is not responsible for:

• Messages delayed or undelivered by Meta platforms
• Platform outages or service interruptions
• Changes to Meta platform features or policies

Acceptable Use

You agree to comply with Meta's terms of service and community standards when using their platforms to communicate with GuideLight services.

Data Processing

Messages sent through Meta platforms are processed according to both this Terms document and our Privacy Policy, as well as Meta's own terms and policies.

5. Service Availability

GuideLight strives to provide reliable, uninterrupted service. However, we do not guarantee that our services will be available at all times or free from errors. We reserve the right to:

• Modify, suspend, or discontinue services at any time
• Perform maintenance and updates with or without notice
• Limit or restrict access to certain features or users

6. Intellectual Property

All content, trademarks, logos, software, and other intellectual property related to GuideLight Systems are owned by GuideLight Systems LLC or its licensors. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our services
• Remove copyright or proprietary notices
• Use our trademarks or branding without written consent

7. Privacy and Data Protection

Your use of GuideLight services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

8. Disclaimer of Warranties

GuideLight services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness
• Warranties that the service will be uninterrupted or error-free

9. Limitation of Liability

To the maximum extent permitted by law, GuideLight Systems LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from:

• Your use or inability to use our services
• Any unauthorized access to or alteration of your data
• Any errors, mistakes, or inaccuracies in our services
• Any interruption or cessation of services

10. Indemnification

You agree to indemnify and hold harmless GuideLight Systems LLC, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights

11. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, for any reason including:

• Violation of these Terms and Conditions
• Fraudulent or illegal activity
• Abuse of our services or systems

You may terminate your account at any time by contacting us at help@guidelightsystems.com.

12. Changes to Terms

GuideLight Systems LLC reserves the right to modify these Terms and Conditions at any time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending a notice via email or text message (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us: